Terms & Conditions

These terms govern the use of Salzee, a customer relationship management (CRM) service delivered over the internet and through the Salzee mobile app, operated by Tectot Business Solutions, Salem, Tamil Nadu, India (“we”, “us”). By creating a workspace, inviting users or paying a subscription you accept them on behalf of your business.

You must be at least 18 years old and authorised to bind the business you register.

A subscription gives your business a workspace with the modules of the plan you chose (leads, pipeline, WhatsApp inbox, tasks, quotations and invoices, payments, field attendance, automations, reports and the Dora assistant), the number of user seats, workspaces and leads listed for that plan, and the included AI credits. Plan contents and prices are shown on the pricing section and inside the app under Subscription & billing.

Free plans and trials may be limited or withdrawn at any time. We may change plan contents for new billing periods with notice inside the app.

• Sign-in is by one-time password sent to a mobile number. Keep that number in your control; anyone who receives its codes can access the account.
• Owners and admins decide which users are invited and what they may see. You are responsible for what your users do in your workspace.
• Tell us at [email protected] immediately if you suspect unauthorised access.

You agree not to use Salzee to:

• send messages to people who have not consented to hear from you, or in breach of WhatsApp’s Business Messaging Policy, TRAI regulations or the DPDP Act, 2023;
• upload unlawful, infringing or harmful content, or content you have no right to process;
• probe, scrape or overload the service, or attempt to access another customer’s data;
• resell the service without a written partner agreement.

We may suspend a workspace that breaches these rules or that is the subject of a valid legal order, after notice where the law allows.

• Subscription fees are charged in Indian rupees, in advance, for the billing cycle you choose (monthly, quarterly or yearly). GST at the applicable rate is added and a tax invoice is issued for every charge.
• Payments are processed by Razorpay. We do not store card, UPI or bank details.
• A paid plan change starts a new billing period when the invoice is paid. Downgrades apply from the next renewal.
• If a renewal payment fails, the workspace becomes read-only after a 7-day grace period until the invoice is paid. Data is retained during that time.
• AI credits are consumed per request and can be topped up from the wallet; unused credits do not expire while the subscription is active.
• Refunds and cancellations are described in the Refund & Cancellation policy.

You own the data you and your users enter. We process it only to run the service, as described in the Privacy Policy. Each workspace’s data is isolated with row-level security in our database. You can export leads, contacts and documents from the app at any time, and request deletion of a workspace by writing to [email protected].

WhatsApp messaging is delivered through Meta’s WhatsApp Business Platform, payments through Razorpay, SMS codes through MSG91 and the assistant through Anthropic. Their availability and rules are outside our control; you agree to their terms where you connect your own accounts (for example your own WhatsApp number or Razorpay account) inside Salzee.

We aim for the service to be available at all times but do not guarantee uninterrupted operation. Planned maintenance is announced in the app. Support is available by e-mail at [email protected] on working days; response times depend on the plan.

The service is provided as is. To the extent permitted by law, our total liability for any claim arising from the service is limited to the fees you paid us in the three months before the claim. We are not liable for indirect losses, lost business, or for messages, payments or data handled by third-party providers.

You can cancel a subscription in the app at any time; access continues until the end of the paid period. We may end the agreement with 30 days’ notice, or immediately for a serious breach. After termination the workspace stays available for export for 30 days, after which its data is deleted as described in the Privacy Policy.

These terms are governed by the laws of India. Courts in Salem, Tamil Nadu have exclusive jurisdiction. We may update these terms; the current version is always at https://www.salzee.in/terms and material changes are announced in the app.